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Application error

Feature Request

Hello, I can no longer access my settings. I am getting the following message:
"Application error: a client-side exception has occurred (see the browser console for more information)."
How can I fix this error?

I also wanted to upgrade my subscription, but it didn’t work, and my account was charged twice.

Thank you in advance for your help.

Posted by digitallaunch24 ·
Status: In Progress6 comments

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Comments6

  • digitallaunch24

    •

    Oct 20, 2025

    I would like to request the cancellation of my subscription.

  • digitallaunch24

    •

    Oct 15, 2025

    Hello,

    I have been waiting for several days for a response regarding my issue, but nothing has been resolved yet.

    In addition to the technical problem with my account settings, my subscription fee was charged twice, even though the upgrade did not work. Since the payment has already been processed incorrectly, I kindly ask you to prioritize my case, fix the issue within the next two days and issue a refund for the double charge.

    If this is not resolved within that timeframe, I will have no choice but to cancel my subscription and request a chargeback.

    Thank you in advance for your prompt attention.

  • Celeb Maker

    Team•

    Oct 8, 2025

    Coul dyou try in incognito brower or clearing the site cookies to see if thatllwork?

    • digitallaunch24

      •

      Oct 9, 2025

      I have already tried clearing cache, cookies, local storage, using different browsers and devices, but the issue persists.

      • Celeb Maker

        Team•

        Oct 9, 2025

        And this is only settings page?

        Are there any console errors by any chance that you could share?

        • digitallaunch24

          •

          Oct 10, 2025

          The browser console shows the following error:

          Multiple GoTrueClient instances detected in the same browser context
          and
          TypeError: Cannot read properties of null (reading 'name').

          I can’t access my account settings and credit packs anymore.

          I also wanted to upgrade my subscription, but it didn’t work, and my account was charged twice. Can I get a refund?