I can't create new influencer

Hi,
I purchased the Pro plan and attempted to generate an influencer, but the results were not good. I then trained a second one, which also didn’t meet my expectations. I deleted one of them to make room for a new attempt, but the system won’t allow me to create another influencer—it says I already have two.

I was under the impression that the limit was two active influencers at the same time. Could you please look into this and reset my influencer count if possible? Otherwise, it feels like I’ve wasted $80 without being able to use the service as intended.

Thank you for your help.