Issue with Subscription Cancellation – Payment Already Made

Dear Support,

I am writing to inform you that I attempted to cancel my subscription; however, I received an error message stating: "Failed to cancel subscription." Despite this, I have already been charged prior to the cancellation attempt.

I want to clarify that I did not intend to cancel the program before the payment, and I am still interested in continuing the service. Please confirm the status of my subscription and ensure that my access remains active.

This is the email address from my account: Lars.vanhelden@hotmail.com

Thank you for your assistance.

Best regards,
Lars van Helden