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Not detecting credits

Hi, I have 59 credits and I’m trying to generate a video. It said that I have 0

Status: Planned6 comments

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Comments6

  • sergmaldon97

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    Apr 10

    Hello, I purchased 3 tokens and a large pack of credits but never received them after being charged. Can you help me resolve the issue? Thanks.

  • buckleybeagle-shop

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    Feb 23

    I have the same issue where my account shows 182 credits but if I try to do a video it says I don’t have amount credits. How do you get this fixed?

  • chriscrocco

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    Feb 6

    Having the same issue, ot is also not letting me buy more to try and solve the issues

  • Celeb Maker

    Team•

    Jan 21

    theres a bug with them getting stuck in reserve while th eimage/video is procesisng. i grese tthem for you guys.

    • slavakupris

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      Feb 6

      Unfortunately I got the same issue.

  • aidxnscheepers

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    Jan 20

    Yea same same, currently have 236 credits in total (216 monthly / 20 purchased) but when attempting to generate, it’s saying I only have 16? Now, I’m no Elon but that doesn’t make maths 😂

    @koala.sauvage6868@gmail.com if you can, I rate just top up for now hey, they’ll sort you out (can vouch for them) - it’s likely just a caching / “ticker” bug or something of such